Add stamps or points at the register
Scan or type a customer's card code to add a stamp or points, and redeem a reward. Learn about the one-time code, the wait between adds and the daily limit.
On this page
At the register, you add a stamp or points when the customer pays, and you redeem their reward when they have enough. It takes a few seconds.
Your program must be Active. Owners, admins and members can use the register.
Add a stamp or points
In Loyalty, go to Register & team and tap Open register.
Scan the QR on the customer's card with your camera. No camera? Type the code under Card code and tap Check.
You'll see the customer's balance, like "4 of 10 stamps" or "120 points".
For a stamps program, tap Add stamp.
For a points program, enter the Purchase amount ($) and tap Add points. You can also tap Add {n} points with a fixed amount.
You'll see "+1 added" or the points added. Tap Scan again for the next customer.
If the customer's level earns more, you'll see it, like "Gold earns ×2".
The code changes every time
The code under the customer's QR is one-time. After you add, it changes. This stops someone from using a screenshot twice.
If you see "That code was already used. Ask for the card again.", ask the customer to reopen their card and show the new code.
The wait between adds
A card can't earn again right away. The wait is set in your program under Hours between adds. The default is 4 hours and you can choose from 1 to 24.
If it's too soon, the register tells you when they can earn again, like "Already got their stamp today · next one in 3 h".
The daily limit
Each card can earn up to 3 times in 24 hours by default. After that, you'll see "This card reached today's limit."
Redeem a reward
Scan or type the code and tap Check.
For stamps, you'll see the card's Ready rewards. For points, the rewards they have enough for.
If the reward is a choice, tap what the customer wants, like Gelato.
Tap Redeem. You'll see "Reward redeemed".
Redeeming doesn't add a stamp. To add one too, scan the card again.
If the customer doesn't have enough yet, you'll see "Not enough to redeem yet."
Send a customer their card
If a customer can't find their card:
After you check their code, tap Resend their card. It goes to the email on their card.
If they don't have their card with them, tap Card not with them? Send it by email, type the Customer's email and tap Send card. If that email has a card with you, they get the link.
To avoid spam there's a limit per hour. If you see "Too many sends right now. Try again in an hour.", wait a bit.
If something doesn't work
"That isn't a rewards card." The code isn't from a Zolu rewards card.
"This card is from another business." Check that it's your program's card.
"The program is paused." Tap Activate on the Loyalty page.
"This card was turned off." The card was turned off. Ask the customer to join again.
"Check the amount." Enter the purchase amount again.
"This program uses Square Loyalty: points are added at the Square register." See Show your Square Loyalty points on the Zolu card.